Make a complaint

Sage Homes is committed to providing a consistently high quality of customer service. We know that sometimes we fall short. If this happens, we want to know so we can start improving.

Want to make a complaint?

You can make a complaint in four, easy ways.

  1. Complete the form below
  2. Email us at complaints@sagehomes.co.uk
  3. Call us on 020 8168 0500
  4. Write to us at Sage Homes, 5th Floor Orion House, 5 Upper St Martin’s Lane, London WC2H 9EA.

How we’ll deal with your complaint

When a complaint is made, we will acknowledge this in two working days. We may contact you for further information. We will investigate the complaint and respond formally in 10 working days. If you’re not happy with the outcome, you can escalate your complaint.

If you choose to escalate your complaint, we’ll acknowledge this in two working days. Senior managers will review the case (including a manager not involved in the original investigation). We’ll reply to you in detail within 20 working days.

Want more information? Check out our complaints policy.


Keeping ourselves accountable 

We’re a member of the Housing Ombudsman’s Scheme and abide by their code, making sure we stay accountable for the work we do and decisions we make.

Read our self-assessment against the Housing Ombudsman’s code.


Taking your complaint further 

You can also contact the Housing Ombudsman Service at any time or if you’ve been through our complaints process and are still unhappy. This is a free and impartial service, set up by law to resolve disputes involving tenants/leaseholders and registered providers. 

Contact the Housing Ombudsman Service in three, easy ways: 

  1. Email info@housing-ombudsman.org.uk
  2. Call them on 0300 111 3000
  3. Write to them at Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ. 


By submitting this form you agree for Sage Homes to process and store your personal data in accordance with the Privacy Notice.