Our performance

At Sage Homes, we believe in being open and transparent. We want all our customers to easily understand how our business is doing.

That’s why we’ve shared all our reports and monthly performance dashboard below, so you can see our progress and performance at a glance.

Sage service dashboard 2026


AprilMayJuneSector average 2
⬤
Customer cases resolved within target94%
93%
93%No benchmark
⬤Call answer rate​
93%
93%
94%80%2
⬤Routine repairs1 completed within 20 days
84%
94%
92%83%
⬤Emergency repairs1 completed within one day
96%
97%
96%95%
⬤
Customer satisfaction with the repairs process
72%
79%
77%74%
⬤
Customer satisfaction with anti-social behaviour (ASB) case handling59%
61%
52%60%







⬤ Green = Meeting or exceeding target | ⬤ Amber = Slightly below target | ⬤ Red = Needs improvement


Full summarised annual data is available in our Tenant Satisfaction Measures (TSMs) and Annual Reports below.
1 Data for rental repairs.
2 Sector averages are sourced from the Regulator of Social Housing: Tenant Satisfaction Measures 2024/25: Headline Report, except the Call Answer Rate sector average, which is sourced from Housemark.

Performance reports

Our Board regularly review whether we are delivering Value for Money. We publish this information in our Annual Report and Financial Statements (below).

Our Gender Pay Gap (GPG) report shows the percentage differences in earnings, hiring and promotion rates and pay gradings of men and women in our workforce.

Each year, we run a survey to check how happy you are with our services and share these results:

Value for Money reports for 2020 to 2024 are contained within the Annual Reports for Sage Homes RP Limited and Sage Rented Limited:

In December 2019, Sage Homes became an investment partner of Homes England, enabling us to deliver affordable homes with the assistance of grant-funding. On a quarterly basis, we publish a list of all expenditure exceeding £500 incurred in delivering Homes England grant-funded homes. This will include all works payments and other spend incurred, save for any payments which may reveal personal details about an individual, including payments made to staff or residents.

Download Social Bond Frameworks below:

Download Second-Party Opinions below:

TSMs (Tenant Satisfaction Measures)

Each year, we run a survey to check how happy you are with our services, we share our results on these five required areas: 

  • Property Repairs and Maintenance
  • Building Safety
  • Customer Engagement and Communication
  • Effective Handling of Complaints
  • Responsible Neighbourhood Management
Learn more

Our Inspection Ratings

Sage Homes consists of several registered providers, each inspected individually by the Regulator of Social Housing. At our inspection on 30 July 2025, both of our qualifying registered providers received a G1/V2 rating. You can read the full judgement on the Regulator of Social Housing’s website here: