Welcome to our Customer hub

You can find out about our services here. Use our portal to raise a request, make a payment and much more besides. You can also talk to us via live chat (below).

If you prefer, you can complete our form to send us your questions or concerns: contact us form

> View our Customer Charter

Live chat

We offer live chat between 8am and 5.30pm, Monday to Friday. Just click on the 'Let's chat' button below and type speak to someone in the text box. 

You can also ask our virtual assistant a question about our services anytime of the day or night.  

Log into My Sage Home

See information and documentation about your home, plus report issues 24/7 through our customer portal.

Contact us

You can report issues through our portal, My Sage Home, at any time. It's the quickest and easiest way to send the query to the right person.

If you need to call us, please ring us between 8am and 5.30pm weekdays on 020 8168 0500. Outside these times, you will be put through to our out-of-hours service

Log a complaint

If you would like to make a complaint you can find out more about our complaints process here: