You can find out about our services here. Use our portal to raise a request, make a payment and much more besides. You can also talk to us via live chat (below).
If you prefer, you can complete our form to send us your questions or concerns: contact us form
> View our Customer Charter
> How to contact us over the festive season
See information and documentation about your home, plus report issues 24/7 through our customer portal.
We offer live chat between 8am and 5.30pm, Monday to Friday, except for Bank Holidays.. Just click on the 'Let's chat' button below and type speak to someone in the text box.
You can also ask our virtual assistant a question about our services anytime of the day or night.
Information about paying your rent or service charge and advice about repairs and maintenance.
We've gathered together some useful guides and tips.
There are many ways that we can help you. Find out more below.
Access useful information here
In April 2023, the Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs). These enable tenants to scrutinise their landlord’s performance, give landlords insight about where they can do better, and allow the Regulator to see which landlords may need to make improvements.
Find out about our performance below. Some of these numbers are the results of tenant perception surveys (what you think about our services):
Others are the landlord management information (facts and statistics about the number of homes, safety checks and types of cases we have per home).
You can learn more about our performance in our Annual Reports:
