Antisocial behaviour

All Sage Homes residents have the right to enjoy and feel safe in their homes, without the stress, fear and tensions that antisocial behaviour (ASB) and crime can cause. Read more about when we can help below.

Your rights
Take a look at your rights as someone experiencing antisocial behaviour here

Multi-agency review
If you’re suffering repeat issues of antisocial behaviour, you can request a multi-agency case review. Find out how to do that here.

Download our ASB policy (pdf)

What to do in an emergency?

If the incident is serious or life-threatening, please call 999 immediately and speak to the emergency services. For example, please call 999 if the incident involves:

  • Violent behaviour
  • Hate related crimes
  • Your car has been stolen
  • Your property has been damaged
  • You suspect drug use or dealing in your neighbourhood.
  • If the incident involves a crime not requiring an emergency response, please call 101. If you have an issue with noise – please contact the Environmental Health department at your local council.

Antisocial behaviour (ASB) is behaviour that has caused, or is likely to cause, harassment, alarm or distress to another person. Find out more in our Community safety toolkit.

What is antisocial behaviour?

  • Verbal or physical abuse
  • Arguing and slamming doors
  • Letting dogs bark too much or foul public areas
  • Offensive behaviour
  • Dumping rubbish (fly tipping).

What is not antisocial behaviour?

  • Babies crying
  • Cooking smells
  • One off parties/BBQs where there’s no evidence further problems will occur
  • Normal behaviour occurring at unusual times, for example, due to different working patterns and providing the resident is being considerate
  • Clash of lifestyles including cultural differences
  • Children’s play
  • Hearing noise due to poor sound insulation
  • Bonfires.

How do I report an ASB incident?

You can report ASB incidents through the My Sage Home portal. You can also email us at:

Any enquiries that come through in the evening or at weekends will be investigated during weekday office hours. In an emergency, always call 999.

ASB app

You may be asked to send evidence using an ASB app which is free and can be used on your computer or mobile device. If you want more information about the app, please contact:

> Download our Antisocial Behaviour policy (pdf)

What happens when I report antisocial behaviour?

When you report an incident of ASB these will be passed to a member of the tenancy enforcement team, depending on what is being reported. They are trained to help and find a way forward - find out  more in our Community safety toolkit.

They will ask you about the problems you are having and assess the risk to you by completing a short diary log. They will then create an action plan with you and tell you who will be dealing with your case.

They may ask you to keep a record of the ASB issues you are experiencing. It’s very important you follow the actions set out as this could be used as supporting evidence and help us take the case further. If you don’t, we will be unable to progress the matter and may have to close the case.

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