Make a complaint

Sage Homes is committed to providing a consistently high quality of customer service. We know that sometimes we fall short. If this happens, we want to know so we can start improving. You can view our complaints policy here

Please complete the form on this page if you want to make a complaint. You can also read about the next steps below.

By submitting this form you agree for Sage Homes to process and store your personal data in accordance with our privacy notice.

Next steps

If you do want to make a complaint you can raise it through our portal or complete the form on this page. You can also write to us at: Sage Homes, 5th Floor Orion House, 5 Upper St Martin’s Lane, London WC2H 9EA. All formal complaints need to be in writing.

You can find more information about the process in our complaints policy.

Keeping ourselves accountable 

We’re a member of the Housing Ombudsman’s Scheme and abide by their code, making sure we stay accountable for the work we do and decisions we make.

Read our self-assessment against the Housing Ombudsman’s code.

Taking your complaint further 

You can also contact the Housing Ombudsman Service at any time or if you’ve been through our complaints process and are still unhappy. This is a free and impartial service, set up by law to resolve disputes involving tenants/leaseholders and registered providers. 

Contact the Housing Ombudsman Service in three, easy ways: 

  1. Email info@housing-ombudsman.org.uk
  2. Call them on 0300 111 3000
  3. Write to them at Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ.