Customer service strategy

Our customers are at the heart of everything we do. We make every effort to deliver high quality homes to our customers so they can move in and live their lives. 

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Our strategy - committed to customers

We aspire to deliver sector-leading customer service. We are learning fast from all the feedback we get from our customers.

Our customer strategy is centred around the provision of services to customer when and where they want them. 

We have set out our commitment to our customers in our customer charter. Our performance in delivering for our customers is overseen by our Customer Scrutiny Panel. We report on our performance each year in our Customer Annual Report.