Sage Homes
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Safeguarding

Everyone should feel safe and secure in their home. 

We can help get access to support if someone is being abused or neglected.  Find out more below.

 

What is safeguarding?

Safeguarding describes actions and processes which protect the health, wellbeing and human rights of individuals and allow people - particularly children, young people and vulnerable adults - to live free from neglect, abuse and harm. 

We take the safeguarding of our customers very seriously. 

Drawing of hand holding mobile phone

Where do I report a safeguarding concern?

  • If you're concerned about the welfare of a child or adult, please contact your local social services.  If you think someone is in immediate danger always call 999

    If you can't speak, listen to the questions and respond by coughing or tapping the handset. If prompted, press 55 - this will let the 999 call operator know that it's a genuine emergency and you'll be put through to the police.
  • You can email our Safeguarding team for information and advice at safeguarding@sagehomes.co.uk. You can also call us between 8am and 5.30pm weekdays on 020 8168 0500. If you have an urgent request outside these times your call will be diverted to our emergencies team.
  • You can find support for domestic abuse here.

What happens when you raise a concern

If you raise a safeguarding concern - whether about yourself or someone else - our dedicated safeguarding team will:

  • Acknowledge your concern promptly and treat it with the utmost seriousness and confidentiality.
  • Assess the situation to understand the nature and urgency of the concern.
  • Take appropriate action, which may include contacting relevant support services or authorities.
  • Keep you informed about what steps are being taken, where appropriate.
  • Offer support and guidance throughout the process.

We understand that speaking up can be difficult. You are not alone, and we are here to help.

Our policies

You can download our policies below:

  • Safeguarding Adults at Risk Policy
    This policy outlines our dedication to safeguarding practices that identify and ensure that appropriate and effective actions are taken to protect vulnerable individuals and promote their welfare.

  • Safeguarding Children and Young People Policy
    This policy provides guidance to help identify and manage safeguarding concerns, ensuring appropriate actions are taken to protect individuals from harm.

More information: warning signs of abuse and neglect

These may vary depending on the situation and people involved. Signs may include:

  • A poorly maintained property
  • Bad living conditions
  • Hoarding
  • No gas or electricity
  • Physical injuries
  • Health and safety hazards
  • Unexplained expenditure
  • Harassment
  • Unauthorised persons living in the property

Get help and support

Here are some websites which you may find useful:

Protect yourself from tech abuse

Technology can be a powerful tool but in the wrong hands it can be used to control, monitor, or harm. We're committed to helping residents stay safe both offline and online so that’s why we recommend the Refuge Tech Abuse Tool, a free and confidential resource designed to help you:

  • Recognise signs of technology-facilitated abuse
  • Secure your devices, apps, and online accounts
  • Learn how to stay safe when using technology
  • Access support in multiple languages

🔗 Find out more here 


We’re proud to be partnering with Women’s Aid, a charity which offers support to those who are experiencing, or have survived, domestic abuse. Find out more below.

Women's Aid

Women’s Aid is a charity which offers support to those who are experiencing, or have survived, domestic abuse: learn more here

> Find more support for domestic abuse