Our call centre is open between 8am and 5.30pm weekdays. Call us on 020 8168 0500.
You can also ask a question via our live chat below or complete the form on this page (we can only accept complaints made in writing). We'll get back to you as soon as we can.
Report a defect
If you're still within your Defects Liability Period, you can use Clixifix to log, track and manage defects. Learn more here.
Our live chat service
You can also ask our virtual assistant a question at any time. Again, simply click on the button below and enter your query.
We offer a live chat service between 8am to 5.30pm weekdays - just click on the 'Let's chat' button below and type speak to someone in the text box. Live chat is not available on Bank Holidays, including Christmas Day and Boxing Day.