Contact us

Our call centre is open between 8am and 5.30pm weekdays. Call us on 020 8168 0500.

You can report issues through the portal at any time:
> Manage your shared home online
> Manage your rental home online

You can also ask a question via our live chat below or complete the form on this page (we can only accept complaints made in writing). We'll get back to you as soon as we can.

Report a defect
If you're still within your Defects Liability Period, you can use Clixifix to log, track and manage defects. Learn more here.

Our live chat service

You can also ask our virtual assistant a question at any time. Again, simply click on the button below and enter your query.

We offer a live chat service between 8am to 5.30pm weekdays - just click on the 'Let's chat' button below and type speak to someone in the text box. Live chat is not available on Bank Holidays, including Christmas Day and Boxing Day.

Complete our form

We are obliged to treat any personal information you disclose in accordance to with UK GDPR and this includes obligations to your personal data from unauthorised disclosure, to process it on as the law allows, not keep it for any than necessary and to delete it or correct is if you ask us to do so. Further details can be found at