Tenant Satisfaction Measures
In April 2023, the Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs). These enable tenants to scrutinise their landlord’s performance, give landlords insight about where they can do better, and allow the Regulator to see which landlords may need to make improvements.
We've shared links to our TSMs below. These numbers are broken down by Registered Provider - another name for landlord - and show how each Provider in the Sage Homes group is performing.
Our Registered Providers
Please click on the links below to view TSMs from each Registered Provider:
More about TSMs and our survey methodology
We need to report our performance against a total of twenty two TSMs:
Management information
Ten TSMs are based on our operations and service management performance. These include: legal compliance (such as essential health and safety checks in homes); the number of customer complaints; the number of repairs; and the number of antisocial behaviour cases.
Perception measures
Twelve TSMs are based on customer feedback about our services. This is collected via surveys:
During October 2024 we commissioned independent market research company, Acuity, to carry out 1,411 interviews amongst a representative group of our customers to gather feedback about their perception of Sage Homes including performance against the twelve TSMs.