Useful documents and policies

We want to make it easy for our customers to find information. On this page you can see policies and documents about topics that we're commonly asked about.

If you can't see the document or policy you're looking for, please contact us. 

Accessibility
We can provide translations of our documents, policies and procedures. We can also make them available in other formats, including braille and large print. If you'd like more information about this, please let us know.

Policies

If you can't find the policy you're looking for please contact us at communications@sagehomes.co.uk

Repairs Policy

This policy applies to Sage’s repairs and maintenance service for all tenures.

Damp, Condensation and Mould Policy

This policy sets out our aim to provide high quality, safe and healthy homes.

Service Charge Policy

This policy explains the legal and policy background and describes how service charges are set and apportioned between properties and customers.

Complaints Policy

This policy sets out our approach to handling customer complaints. We aim to make the process simple and clear and to deal with complaints openly, fairly, and in a timely fashion.

Antisocial Behaviour Policy

We ensure that we treat all customers with fairness and respect.

Domestic Abuse Policy

This policy aims to ensure that those who are subjected to domestic abuse are dealt with in an understanding and non-judgemental manner, in accordance with their individual needs.

Safeguarding Policy (Adults)

This policy outlines our dedication to safeguarding practices that protect vulnerable individuals and promote their welfare.

Safeguarding Policy (Children and young people)

This policy provides guidance to help identify and manage safeguarding concerns to protect individuals from harm.

Accessible Homes Policy

We are committed to supporting our customers to maintain their independence and remain in their homes by making reasonable adjustments.

Helping You Access Our Services Policy

This policy defines what a reasonable adjustment is and in what type of circumstances we'll make them.

Sage Homes Pets Policy

This policy provides guidance about what kind of pets can be kept in homes and the associated responsibilities

Rent Policy

This policy applies to all general needs rented housing tenancies, including new-build, and re-let homes.

Good Neighbourhood Management Policy

This policy focuses on fostering good relationships between customers, creating harmonious communities.

Hate Crime Policy

This document outlines our approach to deterring and tackling hate crime on our estates.

CCTV & Doorbell Camera Policy

This policy explains the legal data protection requirements that can impact the use of domestic CCTV and how recordings are shared.

Income Collection Policy

We take a proactive approach to collecting rent and recognise that the key to arrears management is prevention.

Mutual Exchange Policy

This policy sets out Sage’s approach to mutual exchanges for all our customers in social or affordable rented homes

Emergency Accommodation, Permanent and Temporary Moves Policy

This policy excludes customers moving due to transfers, mutual exchanges or ending their tenancy

Resales Policy

This policy sets out Sage Homes’ approach to shared owners who are selling their home.

Block and Estate Management Policy

We are committed to maintaining all our blocks and communities to a high standard

First Come First Served Policy

This policy sets out how we comply with Homes England guidance on allocating Shared Ownership homes as published in the Affordable Housing Capital Funding Guide.

Monthly Minimum Surplus Income Policy

This policy sets out how we comply with Homes England guidance on how we assess a customer's affordability as published in the Affordable Housing Capital Funding Guide.

Welcome brochure (shared ownership)

A guide to your new home

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Welcome brochure (affordable rent)

A guide to your new home

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