Useful documents and policies

We want to make it easy for our customers to find information. On this page you can see policies and documents about topics that we're commonly asked about.

If you can't see the document or policy you're looking for, please contact us. 

Accessibility
We can provide translations of our documents, policies and procedures. We can also make them available in other formats, including braille and large print. If you'd like more information about this, please let us know.

Policies

If you can't find the policy you're looking for please contact us at communications@sagehomes.co.uk

Damp, Condensation and Mould Policy

This policy sets out our aim to provide high quality, safe and healthy homes.

Repairs Policy

This policy applies to Sage’s repairs and maintenance service for all tenures.

Antisocial Behaviour Policy

We ensure that we treat all customers with fairness and respect.

Complaints Policy

This policy sets out our approach to handling customer complaints. We aim to make the process simple and clear and to deal with complaints openly, fairly, and in a timely fashion.

Tenancy Policy

This policy sets out the tenure and rent types which we apply to our rented homes..

Assignment of Tenancy Policy

This policy sets out our approach to assignment of tenancies for rental customers.

Succession of Tenancy Policy

This policy applies to our rented customers with assured and secure tenancies and both periodic and fixed-term assured shorthold tenancies.

Starter Tenancy Policy

This explains our approach to completing starter tenancy reviews during the probationary period or starter tenancy.

Lettings and Allocations Policy

The policy covers our Affordable and Social rented homes.

Rent Policy

This policy applies to all general needs rented housing tenancies, including new-build, and re-let homes.

Sage Homes Pets Policy

This policy provides guidance about what kind of pets can be kept in homes and the associated responsibilities

Home Improvements Policy

This policy applies to all Sage Homes’ customers including tenants, shared owners, and leaseholders.

Domestic Abuse Policy

This policy aims to ensure that those who are subjected to domestic abuse are dealt with in an understanding and non-judgemental manner, in accordance with their individual needs.

Hate Crime Policy

This document outlines our definition and approach to deterring and tackling hate crime on our estates.

Sage Homes Safeguarding Policy

This policy aims to deliver safe working practices and procedures which identify, assess and manage safeguarding concerns and ensure appropriate action.

Service Charge Policy

This policy explains the legal and policy background and describes how service charges are set and apportioned between properties and customers.

Accessible Homes Policy

We are committed to supporting our customers to maintain their independence and remain in their homes by making reasonable adjustments.

Tenancy Fraud Policy

We take tenancy fraud very seriously and aim to remove opportunities for this to arise.

Vulnerable Customers Policy

This policy aims to ensure that all customers have equal access to our services and that we identify, understand, and respond to their needs.

Mutual Exchange Policy

This policy sets out Sage’s approach to mutual exchanges for all our customers in social or affordable rented homes

Emergency Accommodation, Permanent and Temporary Moves Policy

This policy excludes customers moving due to transfers, mutual exchanges or ending their tenancy

Resales Policy

This policy sets out Sage Homes’ approach to shared owners who are selling their home.

Block and Estate Management policy

We are committed to maintaining all our blocks and communities to a high standard

First Come First Served Policy

This policy sets out how we comply with Homes England guidance on allocating Shared Ownership homes as published in the Affordable Housing Capital Funding Guide.

Monthly Minimum Surplus Income Policy

This policy sets out how we comply with Homes England guidance on how we assess a customer's affordability as published in the Affordable Housing Capital Funding Guide.