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Useful documents and policies
We want to make it easy for our customers to find information. On this page you can see policies and documents about topics that we're commonly asked about. If you can't see the document or policy you're looking for, please contact us.
Accessibility
We can provide translations of our documents, policies and procedures. We can also make them available in other formats, including braille and large print. If you'd like more information about this, please let us know.
Policies
Damp, Condensation and Mould Policy
This policy sets out our aim to provide high quality, safe and healthy homes
Antisocial Behaviour Policy
This policy will be applied in a way which makes sure we treat all customers with fairness and respect
Sage Tenancy Policy
This policy sets out the tenure and rent types which Sage Housing (Sage) will apply to our rented homes.
Sage Homes Complaints Policy
This policy sets out our approach to handling customer complaints. We aim to make the process simple and clear and to deal with complaints openly, fairly, and in a timely fashion.
Sage Homes Pets Policy
This policy provides guidance about what kind of pets can be kept in homes and the associated responsibilities
Lettings and Housing Options Policy
The policy covers our Affordable and Social rented homes.
Sage Homes Safeguarding Policy
This policy aims to deliver safe working practices and procedures which identify, assess and manage safeguarding concerns and ensure appropriate action.
More documents
Sage Homes Adding Household Members
This document outlines the process of adding a member of your household.
Sage Homes Alterations to your home
This document outlines the process you need to follow if you wish to make alterations to your home.
Sage Insurance
This document relates to insuring your home.
Useful information
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