Useful documents and policies

We want to make it easy for our customers to find information. On this page you can see policies and documents about topics that we're commonly asked about.

If you can't see the document or policy you're looking for, please contact us. 

Accessibility
We can provide translations of our documents, policies and procedures. We can also make them available in other formats, including braille and large print. If you'd like more information about this, please let us know.

Policies

Damp, Condensation and Mould Policy

This policy sets out our aim to provide high quality, safe and healthy homes

Antisocial Behaviour Policy

We ensure that we treat all customers with fairness and respect

Harassment and hate crime policy

We recognise that harassment and hate incidents/crimes have a detrimental impact on communities and believe no one should have to live in fear

Sage Tenancy Policy

This policy sets out the tenure and rent types which Sage Housing (Sage) will apply to our rented homes.

Sage Homes Complaints Policy

This policy sets out our approach to handling customer complaints. We aim to make the process simple and clear and to deal with complaints openly, fairly, and in a timely fashion.

Sage Homes Pets Policy

This policy provides guidance about what kind of pets can be kept in homes and the associated responsibilities

Lettings and Allocations Policy

The policy covers our Affordable and Social rented homes.

Sage Homes Safeguarding Policy

This policy aims to deliver safe working practices and procedures which identify, assess and manage safeguarding concerns and ensure appropriate action.

Accessible Homes policy

We are committed to supporting our customers to maintain their independence and remain in their homes by making reasonable adjustments.

Vulnerable customers Policy

This policy aims to ensure that all customers have equal access to our services and that we identify, understand, and respond to their needs.

Resales Policy

This policy sets out Sage Homes’ approach to shared owners who are selling their home.

First Come First Served Policy

This policy sets out how we comply with Homes England guidance on allocating Shared Ownership homes as published in the Affordable Housing Capital Funding Guide.

Monthly Minimum Surplus Income Policy

This policy sets out how we comply with Homes England guidance on how we assess a customer's affordability as published in the Affordable Housing Capital Funding Guide.