Damp and mould

We've put together some advice to help prevent condensation turning into damp and mould in your home.

You can report damp and mould issues via our portal or call us on 020 8168 0500.

 

Condensation: we all get it

Condensation is an issue in everyone’s home.

At Sage Homes, we provide energy-efficient homes with double-glazed windows which is great for your bank balance, but can mean more condensation.

By wiping away condensation you can stop it turning into mould. Doing this will help keep your home clean and safe, one of the obligations of your tenancy.

How to stop condensation turning into damp and mould

1. Let fresh air in: open your windows for at least five minutes every day

2. Dry your washing outdoors if possible

3. If you need to dry washing indoors remember to open windows and hang your clothes on an airer, or use a tumble dryer that extracts water into a tray

4. Open a window/switch on your extractor fan in the kitchen when cooking, and in the bathroom when taking a bath or shower

5. Check your bathroom and kitchen ventilation systems are working properly and let us know if they aren’t

6. If you’re having a bath, run some cold water first and add hot water second

7. Wipe down surfaces and open the window after having a shower

Keep an eye out for leaks

Over time even little leaks can build up leading to damp and mould. Look out for tell-tale drips or wet patches in your home, and let us know before it becomes an issue.

Found condensation, damp or mould in your home?

1. If you see condensation forming, use a clean, dry cloth to wipe it off

2. If you find black spots of mould, use a fungicidal spray to treat it (available from DIY shops and some supermarkets).

If mould is a problem you can report it online via My Sage Home or call us on 020 8168 0500

If we can't diagnose the issue when you contact us, we’ll arrange for someone to visit your home, work out what is needed and treat the issue there and then. If further repairs to your property are needed we'll do these for you as soon as we can.

  • Cold homes often mean damp homes, and we don’t want you to struggle with damp and mould because you’re struggling to pay for heating. We are always here for you – so if you need support with managing your finances, visit the customer support section of our website.

Our commitment to you

We take our legal and moral responsibility in managing any damp and mould in your home very seriously. We:

  • Acquire high-quality homes – 98% have an EPC rating of A or B, meaning they’re energy-efficient and have good insulation
  • Are properly trained and qualified, and make sure our specialist partners are too
  • Make it easy for you to report issues
  • Consider your individual needs
  • Always look out for any issues during home visits, including signs of damp and mould
  • Focus on the issue – we’re not interested in blaming anyone
  • Meet all relevant legislation and good practice
  • Offer an effective complaints process if you feel our performance was substandard.

Our policy on tackling damp and mould

We have a detailed policy that sets out what you can expect from us when dealing with damp and mould. You can see a copy of the full document here.

More information

Here are some links you might find useful:

A guide to tackling condensation from the National House Building Council.

A guide to tackling mould from the UK Centre for Moisture in Buildings

Advice about the impact of damp and mould on health from the NHS