Rental customers: which repairs are you responsible for?
You can request repairs through My Sage Home if you rent your home from us.
Although we’ll help whenever we can, some repairs will be your responsibility. We’ve summarised these below.
Repairs you'll need to do yourself
| Bathroom |
| Clearing a blocked bath, basin or sink |
| Problems with showers you've fitted yourself or issues with shower curtains |
| Fixing/replacing towel rails, cabinets, or toilet-roll holders |
| Replacing/fixing plugs or chains |
| Toilet |
| Fixing or replacing a toilet seat |
| Kitchen |
| Fixing problems with cupboard door catches, hinges and handles (if you are disabled, please contact us to discuss this) |
| Arranging connections to cookers and other appliances (Gas Safe Registered) |
| Electrical |
| Changing fuses, plugs, bulbs and light tubes (not in communal areas) |
| Damp |
| Resolving minor condensation (we'll carry out an inspection if we think the issue is more serious). Find out how to prevent damp and mould here |
| Smoke alarms (battery-operated) |
| You will need to maintain and replace battery-operated smoke alarms |
| Interiors, including pipes and flooring |
| Fixing leaking radiators (if this is a result of being removed for redecoration) |
| Repairing or renewing floor tiles, vinyl or laminate flooring (fitted by us but gifted to you) |
| Painting, papering, woodwork or coving |
| Boxing-in pipes following a change of boiler |
| Windows, doors and locks |
| Repairing or replacing additional locks or bolts |
| Changing/replacing outside door furniture, including the letterbox plate, spy hole or security chain. We may replace these for elderly or disabled customers but this is discretionary. |
| Replacing lost or stolen keys. Please contact us if you would like these replaced - there may be a charge for this. |
| Draft-proofing strips on windows and doors |
| Gardens and sheds |
| You will need to carry out landscaping and maintain your dwarf wall, pond or trellis. |
| Pests will generally be your responsibility except for Pharoh ants or wasp nests in your home or building. If you notice pests in communal areas, please contact us |
| You will need to maintain your own shed |
| You'll need to prune trees within the boundary of your property |
| You will need to maintain decking |
How to report a repair
You can see a full list of tenant repair responsibilities here.
Please visit My Sage Home and click on 'Report a fault with my home' to tell us about any issues not listed above.