Keeping your home safe

We take your safety very seriously. Please see our guidance and advice below.

If you have any concerns, or would like more information about the safety of your home please call us on 020 8168 0500 You can also raise issues or concerns through our customer portal.

> Ideal Heating boiler safety notice


Preventing damp and mould in your home

Damp and mould can become a health risk. Learn how to prevent it and what to do if it becomes an issue.

Live chat

We offer live chat between 8am and 5.30pm, Monday to Friday. Just click on the 'Let's chat' button below and type speak to someone in the text box. 

You can also ask our virtual assistant a question about our services anytime of the day or night.  

My Sage Home

View your account and report issues 24/7 through My Sage Home, our customer portal.

Home Insurance

You can find information about your building’s insurance provider under the ‘general info’ tab on the ‘My Sage Homes’ portal, underneath the heading: ‘charges, admin fees and insurance’. Please remember that you’re responsible for arranging your own contents insurance.