Paying your rent or service charge

You can find out more about making payments below.

Support and advice

We're always here to help:

> If you are facing financial difficulties which may affect your payments please talk to us.
> Access our tips and tools here

Affordable Rent customers: how to pay

You can view your statements and make payments through our customer portal.

> If your home is being managed by Southern Housing, you can use their online portal to pay your rent. If you are having any issues logging into your portal, please call 0800 121 60 60.

Paying by Direct Debit

Our preferred method of payment is by Direct Debit. If you need help setting  this up, please contact us for help.

> If Southern Housing manage your home, please email

Shared Ownership customers; how to pay

Your customer portal

You can view your statements and make payments through My Sage Home, our new customer portal. 

Our preferred method of payment is Direct Debit. If you need help setting up a direct debit, please contact and a member of the team can assist you.

Southern Housing customers

You can pay your rent several ways.

Direct debit and card payments
To pay by card or set up a direct debit, visit Southern Housing's online portal or call 0800 121 6060 Monday to Friday between 9am and 5pm.

Standing order or bank transfer
You can arrange a standing order by quoting your eight-digit customer reference number, then adding 20-65-63 as the recipient sort code and 43124363 as the account number. Southern Housing's address is:

Southern Housing
Building 800 
Guillat Avenue 
Kent Science Park
ME9 8GU.

Affordable rent customers: money advice

You can find financial help and advice here, including answers to frequently asked questions and links to tools and calculators

Southern Housing

If your home is managed by Southern Housing, you can contact them on 0800 121 60 60 or email They have a team who are on hand to help you with money matters and offer benefit guidance.

Shared Ownership customers: money advice

Home Ownership Services Team 

Sage Homes has a dedicated Home Ownership Services Team to help support our Shared Ownership owners. We have a referral service, where we can direct customers for free money and/or a debt advice service. You can contact the team for support by calling 0203 746 7585.