Paying your rent and service charges

You can find out more below. Please do talk to us if you're facing financial difficulties.

To see a breakdown of what we are charging you specifically, have a look at your Rent Increase Letter or visit your online account via My Sage Home.

How to pay

Direct Debit

Paying by Direct Debit is the easiest way to make regular payments. It's secure, reliable and protected by the Direct Debit Guarantee. You can set up a Direct Debit on My Sage Home and can also view your statements statements. 

If you need help setting this up, or have a question about payments, please contact us by emailing: enquiries@sagehomes.co.uk or calling: 020 8168 0500

Money advice

Please let us know as soon as possible if you are facing difficulties which may affect your rent payments. You can find financial help and advice here, including answers to frequently asked questions and links to tools and calculators.


Your service charges

The services provided, and the charges you pay, depend on where you live. Select the option below that best describes your home to find out more about the services that may apply to you:

I live in a house:


I live in a flat:

How service charges work

  • Affordable Rent customers
    Service charges are included within your rent, so you won't see them as a separate charge.
  • Social Rent and London Affordable Rent customers
    You may pay a separate service charge alongside your rent. This helps cover services provided to shared areas of your building or estate, if applicable.

Your service charge is based on the expected cost of providing these services during the year and is reviewed annually. The amount you pay stays the same throughout the year. If the actual cost is higher than expected, Sage covers the difference.

The services provided will vary depending on where you live.

Annual reviews

We review service charges each year to make sure they're based on the latest information available to us. If your charges are changing, we'll write to you in advance to explain what the new charges will be and when they'll take effect.