Ways to get involved

Our Customer Scrutiny Panel (CSP) ensures that the views and priorities of our customers help to drive continuous improvements and are at the heart of our performance. The CSP carries out in-depth service reviews and provides valuable recommendations so that we can provide better services.

Formal meetings take place four times a year and are mainly online. Meetings are held in the evening and take approximately 2 hours which includes carrying out any preparation required.

Our five Customer Voice groups bring together around 100 engaged Sage customers who share their real experiences and help us explore topics that matter most to them, the CSP make improvements that truly benefit our customers.

We hold regular insight groups to give customers the opportunity to talk about issues that concern them. Meetings take place online, requiring 2 hours of your time. They are either held in the evening or during the daytime, this can vary from time to time.

Topics of discussion can vary from community safety to complaints handling, empowering communities and digital customer experience.

A dedicated panel that meets twice a year to look at housing and asset management topics.

Led by the Customer Panel Chair for Homes, the group works with Asset Management to review services, identify improvements and make recommendations. Customers with relevant experience take part and findings are shared with the CSP for strategic consideration.

We run a range of Tech Talk sessions each year to engage directly with customers on digital topics, including online services, digital experience and new technology. These sessions give customers the chance to share feedback, learn about upcoming changes and help shape the development of our digital services.

Yearly, there are several Diverse Needs Group sessions to explore topics affecting customers with diverse or specific needs, such as accessibility, cultural requirements or support for vulnerable groups.

These sessions help ensure a wide range of customer experiences are reflected in how we design and deliver services. Insights gathered support the development of more inclusive policies and practices.

We run Community Group sessions across the year, that bring together customers from different communities to discuss local issues, share feedback and take part in service reviews.

These forums help ensure our customer engagement is broad and representative, providing providing local insight and supporting community‑led initiatives. They also feed into the CSP to strengthen strategic decision‑making.

Get to know your neighbours better by organising a community event. Don't forget to send us photos or invite us along!