Report a defect or request a repair


You can report defects or repairs through My Sage Home. In an emergency, please call 020 8168 0500.
 

> Download our repairs policy

Shared ownership customers

If you're a Shared Owner within your Defects Liablity Period (DLP) you can report defects to us via My Sage Home.  If an emergency repair is required, please call 020 8168 0500

Outside your DLP
If you are a shared owner outside of your DLP, you are responsible for repairs and maintenance to your home including emergencies. Please arrange for the relevant trade to attend and assist you.

Affordable rent customers

You can report a fault with your home through My Sage Home. You can call 020 8168 0500 to report repair emergencies 24/7. 

  • As a rental customer, you will be responsible for some repairs yourself. Please find out more here.


Defect Liability Period

If you're a new homeowner or tenant of a new property, you can report defects during your Defects Liability Period (DLP). Your DLP starts when your home is handed over from the builder to us. This means that the 12-month period may already be running - or have expired - when you get your keys. 

You can find your DLP end date in your welcome letter. It's also included in My Sage Home, our customer portal.