Report a defect or request a repair

If you're a new homeowner or tenant of a new property, you can report defects during your Defects Liability Period (DLP). You can access Clixifix here.

Your DLP starts when your home is handed over from the builder to us. This means that the 12-month period may already be running - or have expired - when you get your keys. 

You can find your DLP end date in your welcome letter. It's also included in My Sage Home, our customer portal. 

If you're a Shared Owner within your Defects Liablity Period (DLP) you can report defects to us via My Sage Home.  If an emergency repair is required, please call 020 8168 0500. 

Southern Housing Shared Ownership customers
If you are a former Southern Housing customer who is in still in your Defects Liability Period (DLP) you can continue to report defects to Southern Housing. Please email them at contactus@southernhousing.org.uk

Outside your DLP
If you are a shared owner outside of your DLP, you are responsible for repairs and maintenance to your home including emergencies. Please arrange for the relevant trade to attend and assist you.

You can report a fault with your home through My Sage Home. You can call 020 8168 0500 to report repair emergencies 24/7.