phone in hand

Better, faster, stronger

We’re constantly working hard to make things better for you.

In the past year we’ve made huge changes and improvements - and you’re telling us you’re happier with our services as a result. Here are a few of the highlights.

Here are a few of the highlights:

  • We’ve completed 84% of routine repairs within our agreed timeframe, compared to 63% this time in 2024
  • Need to call us? You can now speak to us on average within 15 seconds
  • You’re loving My Sage Home, your digital service, with 86% of all our customers now using it
  • Our automated technology has resolved 15,544 enquiries this year - and counting. Upcoming innovations will make the 'Help' button in My Sage Home even more helpful when you’re reporting a repair.

What you’re saying about our improvements

“I moved into this property three and a half years ago and I’ve noticed things improving. Sage is definitely more customer friendly.”
Brooke, Sage customer


“I’ve noticed improvement with the repairs process. The repairman assured me he would come back with any spare parts if necessary and was very friendly.”
Sarah, Sage customer


Need some support?

Chat to us on My Sage Home using livechat (via the 'Help' button) or pick up the phone and see how quickly we can help you.