You said, we listened (and improved)
You’ve shared your feedback through customer group events, thousands of surveys and conversations - and we listened. Take a look at some of the improvements we made this year.
You said, we did
You said: It was hard to report repairs on Clixifix
We made it quick and easy to do on My Sage Home. You can now manage everything you need from one convenient place
You said: You weren't speaking to the right team at Sage
We've improved My Sage Home, so your query goes to the right team so they can get in touch and resolve your issues faster
You said: Our maintenance people weren't on site enough
Our team has built stronger relationships with local maintenance people, nudging them into action and increasing their visits
You said: You needed more financial support
We’ve increased our Financial Wellbeing support, helping 1,200 customers get help this year so far
Find out more
You can read more about how we worked more closely with you, changes we made, and all the key figures and statistics from the past year, in our Customer Annual Report.