post-it note saying 'hear, listen'

You said, we listened (and did)

We never stop looking for ways to improve our services for you.

With your honest feedback, we’ve made changes to how we deliver your services and provide the best support we can.

 

(19 June 2025)

Here are some of our recent improvements

Your feedback is so important to us. We’re always listening to what you think about our services and using what you say to enhance the way we serve and support you. 

  • We automated a lot of our in-house processes, clearing backlogs of outstanding repairs and defects and halving the time it takes to report an issue.   
  • We’ve updated our Community Safety toolkit, offering clearer advice on how to deal with issues around cannabis  
  • Continued improving the Community Safety toolkit to offer you quick answers on community safety issues.  
  • Changed how our colleagues work to a patch-based approach, meaning they are working much more locally to you and can build great relationships with your contractors and developers.