You said: we listened (and did)

Your feedback is so important to us.

We’re always listening to what you think about our services and use what you say to enhance the way we serve and support you. 

Two ladies talking at an event

Here are some of our recent improvements

  • We've automated a lot of our in-house processes, clearing backlogs of outstanding repairs and defects and halving the time it takes to report an issue. 
  • We’ve updated our Community Safety toolkit, offering clearer advice on how to deal with issues around cannabis. 
  • Continued improving the Community Safety toolkit to offer you quick answers on community safety issues.  
  • Changed how our colleagues work to a patch-based approach, meaning they are working much more locally to you and can build great relationships with your contractors and developers. 

It's good to Tech Talk

We recently spoke to 26 customers as part of a 'Tech Talk' initiative, seeking direct feedback and suggestions about improving our digital platforms. As a result we've made changes which include:

  • Refining the customer journey on the complaints and safeguarding forms on My Sage Home, making it even easier to report issues.
  • Updating content on our safeguarding and financial wellbeing forms. 
  • Making alterations to our website navigation, ensuring information is more accessible in our Customer hub.

We’re also reviewing suggestions about how we report updates to you via My Sage Home.