Your rights as a Sage Homes customer

Everyone deserves to live in a home that is safe, comfortable and well maintained. This page explains some of the key rights available to Sage Homes customers and where you can find more information.

Living in a safe home

You have the right to live in a home that is safe and suitable to live in. We're committed to keeping homes in good condition through repairs, maintenance and investment works.

You can find out more about the standards we work to on our Decent Homes Standard webpage and in our Customer Charter.


Accessing our services

We want our services to be accessible to everyone. If you have a disability, health condition or need additional support, we may be able to make reasonable adjustments to help you access our services.

You can find out more on our Reasonable Adjustments page or contact us to discuss your individual needs.

Equality and fair treatment

We are committed to treating all customers fairly and with respect. Under the Equality Act 2010, customers are protected from discrimination and may be entitled to reasonable adjustments when accessing services.