Meet Julia, your Customer Scrutiny Chair
With a background in marketing and technology, and a passion for delivering a customer-focused service, we're delighted to introduce Julia Porter, the new Chair of your Customer Scrutiny Panel. Here are Julia's first impressions (of the recent Voice of the Customer event) and what she sees as the first priorities for the CSP.
Julia’s first impressions
“I was delighted to join the Sage customers, who generously gave up their time, to meet with Sage colleagues and I, in Northampton this September at the Voice of the Customer event. I found the day insightful and interesting from start to finish.
“Listening to the experiences and wishes of our customers firsthand, provided me a real sense of what’s going well, and also where we can make some improvements. My first impressions are, that we’re in good shape. Yes, there are areas in which we can improve. But overall, the sentiment seemed to be that the customers present felt that Sage does listen to their ideas, takes action and innovates. There was a real buzz and positive energy throughout the day.
“I was impressed, not only with the level of research and preparation our customers had done for the discussions, but also their desire to be even more involved in the co-creation of services and developments in the future too. My Sage colleagues – who, like our customers, took part in the day with great verve and enthusiasm – welcomed this kind of positive input. It’s clear they’re committed to always refining and improving the service we provide our customers further.
Looking to the future
“We made good progress, and ended the day with plenty of food for thought. How can we offer even more support for vulnerable customers? Can we make it easier for customers to find who from Sage looks after their neighbourhood? Should we explore sharing news and updates via social media as it’s a channel many of our customers use, and it suits their busy lives?
“I’ll look forward to discussing these topics, along with other ways we can continue to raise our game, at our next Customer Scrutiny Panel meeting soon.
“I’d also like to take this opportunity to thank the outgoing Customer Scrutiny Chair, Cedi Frederick. His dedication, and inclusive way of working with our customers, has helped the CSP grow into the strong position it is in today, ready to enhance Sage’s services of the future.”
You can find out more about Julia, and her experience, on our Meet the Board page of our website.