Documents and policies
Useful documents and policies
Useful documents and policies
We want to make it easy for our customers to find information. On this page you can see policies and documents about topics that we're commonly asked about.
If you can't see the document or policy you're looking for, please contact us.
Accessibility
We can provide translations of our documents, policies and procedures. We can also make them available in other formats, including braille and large print. If you'd like more information about this, please let us know.
Policies
Links to these policies are below, to find more policies please visit our main corporate site
Repairs Policy
This policy applies to Sage's repairs and maintenance service for all tenures
First Come First Served Policy
This policy sets out how we comply with Homes England guidance on allocating Shared Ownership homes as published in the Affordable Housing Capital Funding Guide
Monthly Minimum Surplus Income Policy
This policy sets out how we comply with Homes England guidance on customers affordability assessments as published in the Affordable Housing Capital Funding Guide
Resales Policy
This policy sets out Sage Homes' approach to shared owners who are selling their home
Pet Policy
This policy provides guidance about what kind of pets can be kept in homes and the associated responsibilities
Complaints Policy
This policy sets out our approach to handling customer complaints. We aim to make the process simple and clear and to deal with complaints openly, fairly and in a timely fashion
