Report a defect or request a repair
You can report defects or repairs through My Sage Home, our online service. In an emergency, please call 020 8168 0500.
If you're an affordable rent customer...
You can report a fault with your home through My Sage Home. You can call 020 8168 0500 to report repair emergencies at any time.
- As a rental customer, you will be responsible for some repairs yourself. Please find out more here.
If you're a shared ownership customer...
If you're a shared owner within your Defects Liablity Period (DLP) you can report defects to us via My Sage Home. If an emergency repair is required, please call 020 8168 0500.
Outside your DLP
If you're a shared owner outside of your DLP (see below), you're responsible for repairs and maintenance inside your home. Please arrange for the relevant trade to attend and assist you.
About the Defect Liability Period (for shared owners)
If you're a new homeowner or tenant of a new property, you can report defects during your Defects Liability Period (DLP). Your DLP starts when your home is handed over from the builder to us. This means that the 12-month period may already be running - or have expired - when you get your keys.
You can find your DLP end date in your welcome letter. It's also included in My Sage Home, our customer portal.