Customer-led change: hearing your voice
Our Customer Scrutiny Panel recently visited our Northampton office to meet team members, hear about our innovations and think about ways to improve our services
They met colleagues from our Customer Care, Digital, Community Safety, Repairs and Maintenance teams. They also listened in to customer calls and tested our new technology.
Key findings from the day included:
Encouraging our Customer Care team to ask more questions and be more curious when speaking to customers
Improving our live chat functionality with a wider range of key words and more helpful answers
Making our repairs reporting system more intuitive and asking better questions to reduce the time taken filling out forms
Making sure details shared on a new antisocial behaviour app are confidential.
We’ve taken all these considerations onboard and will be making changes to our technology and how we work with you.
We want to hear from you
It’s essential that we hear your views and understand your lived experience. We’re always working to connect with our customers and address the things that concern you the most. We've listed below some of the ways you can share your thoughts with us...
Answer our survey
We’ll be calling customers over the coming weeks, asking for your honest opinion on several topics, to understand how satisfied you are with our services. Please do use this opportunity to let us know how you’re feeling and what we can do to improve.
Other ways to get involved
You can get involved in many other ways, including joining a one-off customer insight group or running your own community event. Check out all these opportunities.
Drop us a line
You can always contact us with any thoughts, questions or suggestions at communications@sagehomes.co.uk and we’ll make sure these are given to the right teams to deal with.