Looking after communal spaces
Our priority is to ensure that any communal areas around your home are well-maintained. This includes the grounds and any shared spaces in and around residential buildings.
Maintenance to communal areas is carried out on a scheduled basis - you can find out what to expect below.
Delivering cleaning and maintenance services
Where Sage Homes is responsible
We work in partnership with the Pinnacle Group, who provide both cleaning and grounds maintenance across our homes and communities. You can find out more about Pinnacle here.
Where a managing agent is responsible
We'll work closely with the managing agent, holding them to account where issues arise.
> Our Customer Charter sets out our commitment to ensure that you receive the best service possible.
Environmental issues
Find out how to report the following:
- Abandoned/badly parked vehicles
- Fly-tipping
- Graffiti
- Animal nuisance (including dangerous dogs)
Cleaning
Regular activities include:
- Windows in communal areas to be cleaned
- Hard floors to be swept, mopped and dried
- A vacuum of carpeted floors
- Cleaning stains and removing marks from walls where possible
- Doors and screens to be cleaned
- Ledges, fixtures and fittings to be dusted and washed
- Bin stores to be cleaned
Outside areas: spring and summer
Regular activities include:
- Collection of litter and debris
- Grass cut, strimmed and edges kept tidy
- Pruning of shrubs and hedges
- Weeding hard surfaces, shrub borders and hedge bases
- Keeping hard surfaces clear, such as paths and walkways
Outside areas: autumn and winter
Regular activities include:
- Collection of litter and debris
- Cuting back shrubs and hedges
- Tidying grass edges
- Collecting fallen leaves
- Trimming back low-hanging trees
- Removing moss
Communal areas: fire safety
It's important that communal areas are kept free of items which may be a fire hazard or potentially block an escape route, including bikes and scooters and baby buggies. Here's how you can help to keep these communal areas clear.